🔐 PRIVACY POLICY

Energy Savings Program LLC

Effective Date: February 2, 2026

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IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Energy Savings Program LLC ("we," "us," or "our") DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

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1. Information We Collect

We collect the following types of information when you interact with our website, submit forms, complete surveys, book appointments, or communicate with us.

Personal Information may include:

• First and last name

• Phone number

• Email address

• Property address

• Information submitted through surveys or questionnaires

• Appointment, scheduling, and communication details

Non-Personal Information may include:

• IP address

• Browser type and device information

• Website usage patterns and analytics

• Cookies and similar technologies

Customer Communication Records:

• Records of inquiries and service requests

• Appointment details and preferences

• Service history and customer feedback

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2. How We Use Your Information

We use the information we collect to:

• Respond to inquiries and service requests

• Determine eligibility for energy-related consultations or programs

• Schedule, confirm, and manage appointments

• Send service-related communications such as appointment reminders, eligibility updates, and customer support messages

• Improve our services, systems, and customer experience

• Maintain records of communication preferences and consent

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3. SMS Messaging & Compliance

By providing your phone number and submitting a form on our website or scheduling system, you consent to receive SMS text messages from Energy Savings Program LLC related to services you requested.

These messages may include:

• Appointment confirmations and reminders

• Eligibility notifications

• Customer support responses

• Important service updates

Opt-In & Consent

• SMS messages are sent only after you have provided explicit consent

• We maintain records of SMS opt-in timestamps and consent

• Consent to receive SMS messages is not a condition of purchase

Opt-Out Instructions

• You may opt out of SMS messages at any time by replying STOP

• After opting out, you will receive one final confirmation message

• No further messages will be sent unless you opt in again

Help & Support

• Reply HELP for assistance

• You may also contact us at: [email protected]

Message Frequency

• Message frequency varies depending on your interactions with our services

Carrier Disclaimer

• Standard message and data rates may apply

• Wireless carriers are not responsible for delayed or undelivered messages

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SMS Data Protection Statement

No mobile information will be shared with third parties or affiliates for marketing/promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service platforms, CRM systems, website hosting providers, analytics providers, and SMS delivery services is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

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4. Information Sharing & Disclosure

Energy Savings Program LLC does not sell, rent, or trade personal information.

We may share information only in the following limited circumstances:

Service Providers

• Trusted service providers that help operate our business such as CRM systems, scheduling tools, website hosting, analytics tools, and SMS delivery platforms

• These providers are required to maintain the confidentiality and security of your information

Legal Compliance

• When required by law, court order, or valid legal process

• To protect the rights, property, or safety of our company or users

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

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5. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, misuse, loss, or disclosure.

Security measures may include:

• Secure systems and access controls

• Data protection protocols

• Monitoring and security updates

• Employee awareness of data protection practices

While we take reasonable steps to protect your information, no method of electronic transmission or storage is completely secure.

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6. Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to:

• Improve website functionality

• Analyze website usage and performance

• Enhance overall user experience

You may choose to disable cookies through your browser settings. Disabling cookies may affect certain website features.

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7. Your Rights & Choices

You have the right to:

• Request updates or corrections to your personal information

• Opt out of SMS messages at any time by replying STOP

• Request information about how your data is processed

To make a request regarding your personal information, please contact us using the contact details below.

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8. Third-Party Links

Our website may contain links to third-party websites. These websites operate independently and have their own privacy policies. We are not responsible for the privacy practices or content of third-party websites.

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9. Changes to This Privacy Policy

Energy Savings Program LLC may update this Privacy Policy periodically. Any updates will be posted on this page with the revised effective date. Continued use of our website and services indicates acceptance of the updated policy.

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10. Contact Information

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us:

Energy Savings Program LLC

Phone: +1 818-306-5925

Email: [email protected]

Website: https://energysavingsprogram.co

By using our website and services, you consent to this Privacy Policy.